All about 911 service

Here are a few facts and things to bear in mind about 911 service with Primus Wireless.

• 911 calls are free of charge. Primus does not charge you for airtime or long distance. Like all wireless subscribers in Canada, however, you pay a monthly access charge for the 911 system.
• Calls to 911 from your Primus phone are subject to the same limitations as regular wireless calls. So if you’re underground or too far from a wireless network antenna, the quality of your call may be affected, or you may not be able to connect to the network.
• In areas where 911 service is provided by the municipality or province, 911 calls will be answered by the local public safety access point. In areas where 911 service is not provided, calls to 911 will be automatically routed to a local authority best suited to handle the situation.
• Always remember that 911 services are reserved for emergency situations only. For assistance in non-emergency situations, please contact your local police office.

How to report an emergency

1. Immediately tell the operator that you’re calling from a wireless phone and provide your 10-digit phone number. At all times, stay calm and speak clearly.
2. Give the details of the emergency.
3. Provide as much information about your location as you can, such as the street or highway name and landmarks.
4. Remain on the line and follow all instructions provided by the emergency operators.
5. After the emergency operator ends the call, leave your wireless handset turned on in case the operator needs to call you back.

Do not program 911 into the speed-dial feature of your Primus phone as it may result in accidental calls placed to 911.

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