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Contact Us

Technical Support is available to answer your questions 24 hours a day. Kindly consult our “What we support” document prior to contacting us.

Please fill out this form to contact Technical Support. Expect to see a response to your message within 24 hours. A “*” indicates a required field.

For faster service, please contact us any time by phone:

  • Residential Customers 1-800-370-0015
  • Business Customers 1-888-222-8577

When you call, please be in front of your computer and have your account number or Primus email address handy.

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Your Problem

If you cannot receive e-mail, your best bet would be to contact technical support directly by phone.

Password resets must be done by calling Technical Support directly for security purposes.