Hosted PBX - Your Phone System is our Business

Service Providers Engineer and Build Redundancy

Service providers deploy carrier-grade equipment designed for “Five-9s” operation. This level of reliability can’t be built into PBX products at prices that enterprises are willing to pay.
Service providers build fault-tolerant, highly reliable networks by ensuring redundant links between network elements. This level of redundancy would never pass the budgetary review process of an enterprise.
Service providers hire and train technology experts to engineer, install, maintain and manage the network. Many outages of PBX equipment are caused by “operator-error” during upgrades or maintenance.

Impact of a Broadband Access Failure

Redundant broadband access facilities are more cost-effective because the facilities and their backups can be shared for both voice and data. A pair of transports can be configured in a load-balanced and shared configuration providing double the capacity for voice and data traffic under normal operation yet maintain service if one of the transports fails.
If a user does become unreachable due to an access failure, the service identifies this and automatically routes inbound calls to an alternate destination (i.e., voicemail or an alternate number). Customers will never hear a service disruption announcement and think that you’ve gone out of business.

Disaster Recovery

Configuration and provisioning information is maintained at the service provider on redundant systems and in “hardened” facilities. In the event of a disaster at the customer-premise, service can be quickly and easily restarted at an alternate location.
Mission-critical organizations can establish “shadow” offices and instantly rehome all telephone numbers and services to their alternate location without service provider intervention.
In the event of a disaster at the customer-premise or if employees simply can’t get into the office (e.g., snow storm, flooding, traffic, earthquake etc.), employees can work at home using their broadband connection with an IP phone, by rerouting calls via the Hosted PBX Web Portal or by enabling Remote Phone for use with their home phone/mobile phone.

Managed Solution

With Hosted PBX, the user can perform moves instantaneously and without support by simply reconnecting the IP phone elsewhere on the LAN, using an interactive voice response unit or the web.
The enterprise administrator can perform moves, adds or changes using the enterprise administrator’s intuitive Hosted PBX web portal.
The person responsible for making moves/adds/changes need not be an IT professional, nor be technically savvy
Avoid technicians, scheduling, waiting and service charges

Single Vendor Provides and Manages Data and Telecom

Single vendor means only one vendor to manage, reducing the complexity of vendor management
Eliminates the possibility of “finger-pointing” between vendors
One bill details data and voice costs